We are so glad you're here and asking important questions to really understand how we can support you on your personal Quest. We have provided some articles on tech support for online retreats and courses for you to peruse, to quickly resolve any queries you may have.
RETREAT TECH SUPPORT
- Do I need internet access to view my retreat?
Retreat video content is viewed online on a device like a smartphone, tablet, laptop, computer or smart TV so a good internet connection is ideal.
If you're struggling to maintain a strong internet connection on a device, we suggest moving yourself closer to your wifi modem or connecting your device to an ethernet cable for a more stable connection.
- Do I need a specific type of device like Mac, PC, iPhone or Android to view the content?
Generally speaking, our videos should play on any modern devices like Mac, PC, iPhone, Android or Smart TV’s that have internet browsers installed.
Our course and retreat videos are hosted through Vimeo and should work on most modern computers, tablets and mobile devices using an up-to-date operating system and web browser.
For the best viewing experience, we recommend using the latest version of Chrome, Safari, Edge or Firefox. Older operating systems, outdated browsers or unsupported mobile devices may have difficulty playing videos.
A simple way to check compatibility is to play the video on the course or retreat description page. If this plays correctly, you should be able to access the quest content without any issues.
For more detailed technical support, you can refer to Vimeo’s system requirements and troubleshooting guides.
- Do I need to download any software to view the content?
No, you do not need to download any software.
Our quest videos are hosted by Vimeo and can be watched directly through our website using your internet browser. All you need is a compatible device and a stable internet connection.
- My retreat isn’t showing when I login? How do I access it?
When you login to your quest you will be taken to the ‘My Quests’ page. If you scroll down the page you should see your retreat listed.
If your retreat is not listed on this page there could be two reasons:
- If you have just purchased your retreat, your payment may not have processed. If this is the case, please contact our team.
- If you have previously accessed your retreat but it is no longer displaying, your 30 day retreat access period may have ended. We have many more courses, therapies and learning experiences available for you to explore. If you would like to be notified when new retreats, courses or therapies become available, you can join our mailing list to receive the latest updates.
COURSE TECH SUPPORT
- Do I need internet access to view my course?
Course video content is viewed online on a device like a smartphone, tablet, laptop, computer or smart TV so a good internet connection is ideal.
If you're struggling to maintain a strong internet connection on a device, we suggest moving yourself closer to your wifi modem or connecting your device to an ethernet cable for a more stable connection.
- Do I need a specific type of device like Mac, PC, iPhone or Android to view the content?
Generally speaking, our videos should play on any modern devices like Mac, PC, iPhone, Android or Smart TV’s that have internet browsers installed.
Our course and retreat videos are hosted through Vimeo and should work on most modern computers, tablets and mobile devices using an up-to-date operating system and web browser.
For the best viewing experience, we recommend using the latest version of Chrome, Safari, Edge or Firefox. Older operating systems, outdated browsers or unsupported mobile devices may have difficulty playing videos.
A simple way to check compatibility is to play the video on the course or retreat description page. If this plays correctly, you should be able to access the quest content without any issues.
For more detailed technical support, you can refer to Vimeo’s system requirements and troubleshooting guides.
- Do I need to download any software to view the content?
No, you do not need to download any software.
Our quest videos are hosted by Vimeo and can be watched directly through our website using your internet browser. All you need is a compatible device and a stable internet connection.
- My course isn’t showing when I login? How do I access it?
When you login to your quest you will be taken to the ‘My Quests’ page. If you scroll down the page you should see your course listed.
If your course is not listed on this page there could be two reasons:
- If you have just purchased your course, your payment may not have processed. If this is the case, please contact our team.
- If you have previously accessed your course but it is no longer displaying, your 6 months course access period may have ended. We have many more courses, therapies and learning experiences available for you to explore. If you would like to be notified when new retreats, courses or therapies become available, you can join our mailing list to receive the latest updates..